At Dinoth Exclusives, we stand behind the quality of our products and strive to ensure every customer is satisfied. If you receive an item that does not meet our quality standards or arrives damaged, we’re here to help with refunds, returns, or replacements as needed.
1. Eligibility for Refunds, Returns, and Replacements
You are eligible for a refund, return, or replacement if:
- The item delivered is damaged upon arrival.
- The item delivered does not match the description or specifications as per your order.
Please note: Refunds, returns, and replacements are only available for items that meet the above conditions. We do not accept returns for reasons unrelated to quality or accuracy of the order.
2. Refund Process
- Request: To initiate a refund, please contact our customer support team within 7 days of receiving the product.
- Evaluation: Our team may request photos or other documentation to verify the issue.
- Approval: Once your request is approved, we will process your refund to the original payment method within 2 business days.
3. Return and Replacement Process
- Request: To initiate a return or replacement, please reach out to us within [X] days of receiving the item.
- Return Shipping: In the case of damaged or incorrect items, we will cover the cost of return shipping.
- Replacement: If approved, a replacement item will be shipped once the original item is returned.
4. Important Notes
- All requests for refunds, returns, or replacements must be made within [X] days of delivery.
- Items must be unused and in their original packaging to be eligible for returns and replacements.
- We do not offer refunds, returns, or replacements for items not meeting the criteria outlined above.
5. Contact Us
For any questions or to initiate a refund, return, or replacement request, please contact us at:
Email: info@dinoth.co
Whatsapp: +1 234 279 7057
Thank you for shopping with us at Shop Dinoth. We’re committed to delivering high-quality products and exceptional service.