Frequently asked questions
Orders & Shipping
You will receive a tracking link via email once your order ships. You can use this link to follow your package’s progress.
Shipping usually takes between 1-5 business days, depending on your location.
If your order has not yet been shipped, you may be able to change or cancel it. Please contact our support team as soon as possible with your request.
We currently ship to all major cities and regions in Pakistan. If you have specific questions about your location, feel free to reach out.
Yes, we offer free shipping on all orders within Pakistan!
Returns & Exchanges
We accept returns and exchanges within 7 days of delivery if items are in their original condition. Custom or personalized items are non-returnable.
Simply contact our support team with your order number and reason for return, and we’ll guide you through the process.
Unfortunately, customized items cannot be returned unless they are damaged or defective. Please ensure you review all customization details carefully before placing your order.
Once we receive your return, refunds are processed within 2-5 business days. You will receive a confirmation email once your refund is complete.
If you receive a damaged item, please contact us within 7 days of receiving it. We’ll arrange for a replacement or refund as quickly as possible.
Product Information
The Premium V1 Hoodie is available in sizes XS through XXL. Check our size guide on the product page for precise measurements.
We recommend machine washing on a gentle cycle with cold water and air drying to maintain quality. Avoid using bleach or high heat.
Yes, the Premium V1 Hoodie is designed to be a unisex fit, making it perfect for everyone.
The Premium V1 Hoodie is crafted from a high-quality cotton blend, offering both comfort and durability with a soft, luxurious feel.
Exclusive Membership & Benefits
The Wear & Upgrade Program allows you to trade in your hoodie in good condition for a credit toward a future release, helping you stay updated with new styles.
Each Premium V1 Hoodie comes with a numbered Heritage Ownership Certificate, marking it as part of a limited collection and unlocking exclusive benefits.
Loyalty members enjoy perks like seasonal gifts, exclusive events, and limited-edition product drops. More details are available in our loyalty section.
By purchasing a Premium V1 Hoodie, you automatically join our Lifetime Trade-In Program. This allows you to exchange your hoodie for new releases at any time, with a credit based on its condition.
Yes, we offer exclusive seasonal gifts to our loyalty members as a token of appreciation. These gifts are designed to enhance your hoodie experience and are delivered quarterly.